✺ Frequently asked questions ✺

A: Once your payment is complete, you’ll see a download button on the confirmation page, and you’ll also receive an email with your download link. Check your spam/junk folder if you don’t see it.
A: You’ll receive the guidebook in PDF format (readable on any device) and a print-friendly version.
A: Absolutely! The guidebook is designed for both digital use and print. You can print the entire book or just the sections you need.
A: No worries! Just email us at [help@planmyreunions.com] with your order info, and we’ll resend your link.
Most templates are in Microsoft Word or Excel (also compatible with Google Docs/Sheets). Some are provided as PDFs for easy printing.
Nope! You can use free tools like Google Docs or Google Sheets if you don’t have Microsoft Office.

Your Host Hub membership provides one full year of access beginning on the date of purchase. Because membership does not automatically renew, there's nothing to cancel. At the end of your 12-month access period, your membership simply expires. If you wish to continue enjoying member benefits, you're welcome to purchase a new annual membership at that time.
We encourage you to review the membership benefits before purchasing to ensure the Host Hub meets your planning needs. If you have any questions, please contact us before completing your purchase—we're happy to help.
Since the Host Hub is not a recurring subscription, there is no cancellation required. Your membership automatically ends after your one-year access period.
Because Host Hub membership provides immediate access to digital resources and member-only content, all membership purchases are non-refundable. If you have questions before purchasing, we're happy to help you determine whether the Host Hub is the right fit for your reunion planning needs.

A: Templates are included in your membership area or ebook bundle. Simply log in or use the provided download link.
A: Most templates are in Microsoft Word or Excel (also compatible with Google Docs/Sheets). Some are provided as PDFs for easy printing.
A: Nope! You can use free tools like Google Docs or Google Sheets if you don’t have Microsoft Office.
A: Yes! All Word/Excel templates are fully editable. PDF versions are mainly for printing and checklists.
A: You may share them within your family reunion planning group, but please don’t post them publicly or resell them.

First, make sure you have the right program (Word, Excel, or a free alternative like Google Docs/Sheets). If you still have trouble, email us and we’ll help troubleshoot.
Yes! We regularly release new tools and fresh content. As a member, you’ll automatically get access to these updates.
Due to the digital nature of our products, all sales are final. But if you have issues accessing your downloads, we’ll make sure you get what you purchased.

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